VFRESHERS

ABOUT THE COMPANY: ADC provides the network infrastructure equipment and professional services needed to deliver voice, video, Internet and data communications around the world. Wireline, wireless, cable, enterprise and broadcast network operators rely on ADC’s offerings to deliver bandwidth intensive, high-speed services to residential, business and mobile subscribers. ADC (NASDAQ: ADCT) has sales into more than 140 countries. Learn more about ADC at www.adc.com.

Experience:  0 – 4 years  

Education: Any graduate  

Job Location:  Bangalore  

JOB DESCRIPTION:
Effectively manages maintenance centre desk.
Provides support / assistance to customer (internal/external) queries over phone and / or email.
Responsible for creating headers, maintaining system dates via the PM’s direction and eventually invoice.
Generates tickets, coordinates and escalates for issues resolution and monitors the progress of ticket clearance.
Responsible for resolving issues and closing tickets.
Generates reports and distributes to relevant people.
Distributes mails
Enters contractor’s time sheets
Updates databases
Ensures adherence to quality / accuracy and timelines.
Co-ordinates with various groups within ADC.

Desired : Fresher and should possess excellent communication and interaction skills
Possess good analytical and problem solving ability.
Possess strong administrative skills.
Be high on Customer Orientation.
Good in planning, organizing and adhering to deadlines / commitments.
Be skillful in time management and multi tasking
Should be a good team player

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