Aditya Birla Minacs Aurangabad-BPO OpeningsJuly 10th, 2010 Posted by VFreshers
Job Position : Team Leader
No of Openings : 4
Experience : 1 – 5 Years
Job Location : Aurangabad
Job Details :
We are looking for Team Lead – Operation for our domestic telecom process at Aurangabad (Maharashtra). Interested candidates please mail us your updated resume to the same email ID.
- Knowledge of procedure to prepare & analyze client specified reports
- Knowledge of procedures to record escalations
- Knowledge of dissat management procedure
- Written & verbal communication – ability to communicate clearly & correctly
- Customer service – ability to empathize with customers & prioritize customer needs.
- Good understanding of telephone etiquette
- People Management & Motivating Team.
- Excellent communication skills in Hindi, Marathi and English
- Open to relocate – Aurangabad (Maharashtra)
- Plan Optimum Staffing during the shifts
- Adhere & exceed client defined quality norms.
- Analyze & prepare action plan based on client sat/dissat.
- Monitor quality scores and service levels of the team.
- Provide regular & systematic feedback to team on performance indicators.
- Communicate product updates to Team & hold pre/post shift team briefings
About Company :
With 28 years of experience, Aditya Birla Minacs provides customized business process outsourcing (BPO) solutions focused on five core areas of capability: customer relationship management/contact centers, Minacs Marketing Solutions, knowledge and process outsourcing, finance and accounting outsourcing and IT. The company combines expertise in these areas to improve revenue, customer service, and operating margin for Fortune 500 clients.
Minacs has more than 13,000 employees at locations in North America, Europe, and Asia and has established successful industry practices with clients in the manufacturing/automotive, banking, financial services, insurance, telecommunications, and technology verticals.
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