Freshers Jobs India

Ahmedabad Graduate Freshers Jobs in Call Center- DAMCO

September 30th, 2011 Posted by VFreshers

Job Position : Officer / Sr. Officer – Customer Service Exec

Name of the Company : DAMCO

Experience: 0 – 2 Years

Job Location: Ahmedabad , Gujarat

Salary : INR 1 Lakh to 4.25 Lakhs

Job Responsibilities :

  • Building relations with customers and delivering according to the commercial and operational targets defined by the Team Leader and Branch Manager.
  • Deliver as per SOP
  • Reporting to destination / origin
  • Exception Management
  • Customer service
  • Shippers
  • Day-to-day contact
  • Customer service
  • Ensure all bookings/FCR/CLR are done using MPS
  • Operational coordination
  • Ownership of accounts receivable (coordinated with OTC)
  • MODS updates (as per procedure with GSC)
  • Timely and correct updates in MODS
  • No DQ Errors
  • Support sales of LSS to shippers
  • Convey sales opportunities of additional services like palletisation, shrink wrapping, M*Pallet to relevant Customer Manager or destination
  • Book services as per SOP
  • Coordination operational deliverables
  • Provide input to TL on possible improvements

Required :

  1. Proactive, Self Starter who can work alone and extend support to colleagues
  2. Innovative and hardworking
  3. Strong client focus
  4. Strong result orientation
  5. Good problem solving skills with the ability to anticipate and resolve problems
  6. Ability to spot opportunities and provide inputs to sales team.
  7. Personal drive and engagement
  8. Ability to prioritize tasks at hand
  9. Strong Operations Knowledge
  10. Strong customer service and teamwork skills
  11. Strong Operational Understanding
  12. Ability to understand the consignee point of view
  13. Ability to take a global view
  14. Commercial Awareness and market knowledge

Details of the Company :
Being a part of A.P. Moller Maersk Group – Damco is one of the world’s leading providers of freight forwarding and supply chain management services. For more than 20 years, we have been providing our customers with transportation and logistics solutions that support the way they want to do business wherever they are in the world.
We are present in practically every corner of the world with 270 offices all over the world and a staff of 10,500 highly trained logistics professionals moving a volume of over 2.5 million TEUs and over 60,000 tonnes of air freight annually. Our customers include many of the world’s largest companies who use our services because they know that wherever and whenever they need us, they are met with our consistently high quality service levels and a professional can-do attitude

Website: http://www.damco.com

Apply : Email ur cv to viren.doshi@damco.com

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