VFRESHERS

Customer Service Executive (for an airline process) Job Openings at Arvato Services India

Job Title: CSE (Airline Process)

About Arvato India:
Part of the EUR 2.1 Billion arvato services business unit of arvato AG, arvato India is a 360o Services provider. As one of the biggest third party services organizations in Europe and a leading global player, arvato offers its clients customized end-to-end business solutions at every stage in the value chain, throughout the pre-sales, sales and post-sales lifecycle.

We combine our implementation experience to provide value added, superior Customer experience and cost effective offshore and onshore process outsourcing services to our customers. We gain from our global delivery network and subject matter expertise to deliver customized solutions for multiple industries ranging from Travel, Retail, and Technology to Automobiles and Financial Services.

With a state-of-the-art center in India, we today serve global organizations on solutions ranging from Customer Contact Center Services, Loyalty Programs, Back Office Services, Reward Shop Programs and Marketing Services.

The arvato India team is continuously striving to deliver repeatable, predictable and exceptional quality services levels by leveraging world-class human and technological resources, industry best practices and a highly professional team. Our quality team sets high standards and we believe by the mantra “Quality Drives Performance”.

Experience: 0 – 3 Years

Location: Gurgaon

Education: Graduates

Job Description:
Act as a first point of contact with customer through emails resolving customer’s complaints and concerns satisfactorily. Retaining customers through excellent level of customer service while following company’s policies and procedures.

Skills:
• Ability to write grammatically correct English.
• Ability to accurately assess and summarize a customer’s requirement.
• Typing skills with speed of over 35 words per minute.
• IATA certified travel professional and/or
• Work experience of minimum one year with a travel related organizations and/or
• Understanding of the airlines fare structuring or refunds.
• Customer service focus.
• Basic knowledge of MS Office applications.
• Ability to open Internet Explorer and navigate through website.
• Sound decision making ability.
• Proactive team player.
• Good analytical and problem solving capabilities.

Desired:
• Ability to write professional emails.
• Passion for customer service.
• Attention to details.
• Knowledge of basic communication tools and techniques.
• Pleasing personality.
• Target achievement orientation.

Process Description:

• Email Process
• Airline business
• Customer service process.
• UK working hours

Address:
Arvato India
DLF Building No.-8c, 15th floor, DLF Cyber city
phase-2, GURGAON,
Haryana,India 122002

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