VFRESHERS

Job Position : Technical Solutions Engineer

Name of the Organisation : Akamai Technologies

About Company :
Akamai is the leading global service provider for accelerating content and business processes online. Akamai has transformed the Internet from a chaotic network into a predictable, scalable, and secure business platform. Akamai routinely handles 15% of total Internet traffic. The company has created the world’s largest and most widely used on-demand distributed computing platform, with more than 14,000 servers in 1,100 networks in 65+ countries.

1,726 organizations have formed trusted relationships with Akamai, improving revenue and reducing costs by maximizing the performance of their online businesses. Akamai’s customers include 6 of the top 10 companies from the DJIA, 6 of the top 10 agencies on the Keynote Government 40 index, and many Fortune 500 companies. In India, Akamai’s customers include Rediff.com, Sify.com, NDTV, FabMall, Indiatimes, amongst others. The company’s strong partner ecosystem includes IBM and EDS, as well as Web-hosting companies, systems integrators, Web developers, software and hardware vendors, and network providers.

Headquartered in Cambridge, Massachusetts, Akamai’s industry-leading services, matched with world-class customer care, are used by hundreds of today’s most successful enterprises and government agencies around the globe.

Experience: 1 – 6 Years

Work Place : Bengaluru/Bangalore

Required :

• Great problem solvers and can resolve complex, highly technical issues (sometimes under time pressure)
• Creative and able to “think-outside-of-the-box” since you will often need to propose and implement new solutions for customers
• Excellent communicators who can disseminate information in a clear and correct manner to both business and technical audiences

Job Responsibilities :

• Clearly communicate with customers via telephone, email, and occasional face-to-face contact to ensure that you understand the issue and they understand the resolution.
• Work independently with our customers’ technical teams on both pre- and post- sales technical issues.
• Work closely with and manage issue-specific cross-functional teams composed of Engineering, Operations, Sales, Professional Services, and Account Management representatives.
• Integrate customer sites onto the Akamai network by gathering customer requirements and writing a customer specific XML configuration file.
• Assume a technical account management role for designated named accounts or strategic customers by analyzing existing technical issues and proposing solutions for the customer.
• Manage custom support of special high-profile network events.
• Define requirements and/or code tools in order to automate troubleshooting tasks.
• Develop methods and best practices for delivering outstanding service.
• Subject Matter Expert of multiple product/services and work with engineering to ensure that new Akamai services can be supported as part of the New Product Introduction (NPI) process.
• Programming knowledge and experience (Perl/shell scripting or Java preferable).
  Knowledge of common network protocols (TCP/IP, ICMP) and tools.
  Knowledge of web programming (HTML, javascript, ASP, JSP)
  Configuring webservers (Apache, IIS) and the infrastructure necessary to support a dynamic website (load balancers, connecting to databases, etc)

Skills :

• J2EE (using Tomcat and/or Websphere) or .NET architecture
• Web Services (SOAP, XML)
• SQL and databases

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