Freshers Jobs India

Amazon Bangalore Walkin Interview 29 March to 1 April 2011- Graduate Openings

March 29th, 2011 Posted by shalini

Graduate freshers Associate Job Positions in Bangalore at Amazon.com – 29 March 2011

Job Position: Associates

Organization / Company Name: Amazon Development Centre Pvt Ltd

Experience in Years: 0 – 2 Years

Job Location: Bengaluru/Bangalore

Educational Qualification: Any Graduate/Any PG Course

Required Skills:

  • Excellent Internet Navigation Skills
  • Basic Typing/Keyboarding skills
  • Proficiency in Microsoft Outlook and working knowledge of MS Office applications
  • Experience working under pressure in a high-volume processing environment and consistently meeting standards for productivity and quality
  • Significant email and online customer service experience preferred.

Job Responsibilities:

  • Demonstrates clear and polite written and oral communication.
  • Escalates sellers issues appropriately and correctly. Demonstrates timely accurate and professional customer service.
  • Maintains a positive and professional demeanor and portrays the company in a positive light.
  • Demonstrates knowledge and use of departmental resources, policies and procedures.
  • Answers messages in authorized email queues as directed by Workflow and Supervisor.
  • Understands and correctly uses all available tools.
  • Maintains acceptable email handle time, while remaining friendly and informative.
  • Maintains productivity (currently measured in Contacts per Hour –CPH) at or above published standard for skill group.
  • Maintain quality (currently measured in Expressed Dissatisfaction Rate – EDR) at or below published standard for skill group.

About Company:
Amazon.com strives to be Earth’s most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want – low prices, vast selection, and convenience – Amazon.com continues to grow and evolve as a world-class e-commerce platform.

Firm Address:
Amazon.com IDC Pvt. Ltd,
5th floor, Safina Towers,
Millers Road, Bangalore.

Website: http://www.india.amazon.com/careers

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