Freshers Jobs India

Amazon Chennai- Fresher Cutomer Support Job Opportunities July 2011

July 13th, 2011 Posted by VFreshers

Job Position : Customer Support Associate

Name of the Organization : Amazon Development Centre Pvt Ltd

Experience: 0 – 3 Years

Job Location: Chennai , Tamil Nadu

Required :

  • Graduate degree in any field. Additional computer skills certifications in web technologies are preferable.
  • Experience in a technical support process, especially for web enable software products or services is highly preferred
  • Excellent Verbal and written communication skills required.
  • Prior experience in process improvement initiatives or six sigma types of projects is perfered but not required.

Job Duties :

  • Process and Respond to emails received from vendors within 3 days of receiving them
  • Respond to queries sent to the DTP forums
  • Investigate payment concerns brought up by customers
  • Route legitimate payment concerns to Accounts Payable
  • Reprocess stuck books through the system
  • Route issues and bugs that need engineering expertise to the development teams
  • Remove content as they are identified by the QA team
  • Notify vendors that their content has been removed
  • Maintain and improve a knowledge base with unique vendor requests and their solutions
  • Work on developing canned responses for common questions

Details of the Organization :
Amazon.com strives to be Earth’s most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want – low prices, vast selection, and convenience – Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon’s evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company’s DNA. The world’s brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.

Website: http://www.india.amazon.com/careers

Apply : Email ur cv to bhavisiv@amazon.com

Email Subject : Profile from vfreshers.com

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