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Amazon Development Centre India Hiring CSE-Chennai Jobs

October 22nd, 2013 Posted by Shane


Job Position: Customer Service Specialist

Name of the Company: Amazon Development Centre India Pvt. Ltd

Job Location: Chennai

Experience: 0 to 1 yrs

Salary: INR 1,50,000 – 1,75,000 P.A

Job Duties:

  • Willingness to work in rotational shifts including night shifts (including weekends).
  • Process and Respond to emails received from publishers
  • Respond to queries sent to the KDP forums
  • Investigate payment concerns brought up by customers
  • Route legitimate payment concerns to Accounts Payable
  • Reprocess stuck books through the system
  • Route issues and bugs that need engineering expertise to the development teams
  • Remove content as they are identified by the QA team
  • Notify vendors that their content has been removed
  • Maintain and improve a knowledge base with unique vendor requests and their solutions
  • Work on developing canned responses for common questions
  • Work with operations manager in documenting process flows

Skills Required:

  1. Freshers preferred
  2. Additional computer skills certifications in web technologies are preferable.
  3. Demonstrated experience of at least 0-1 years in a front line external (customer or supplier) facing role requiring email, voice or message board type of interactions with customers/external parties
  4. Experience in a technical support process, especially for web enabled software products or services is highly preferred
  5. Excellent verbal communication skills required. Must be able to interact with an external party like customers and suppliers comfortably
  6. Excellent written communication skills. Should be able to understand a complex problem and draft a concise email response
  7. Basic familiarity with web technologies and html is highly desirable
  8. Strong analytical skills required. Must be able to understand problems that vendors are facing, categorize, document, and decide on course of action on when and to whom to escalate
  9. Detail oriented and process focused. Must be able to follow the process and document interactions as per requirements in clear and concise manner
  10. Prior experience in process improvement initiatives or six sigma type of projects is preferred but not required

Qualification: Graduate/PG

Details of the Company:
Amazon.com strives to be Earth’s most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want low prices, vast selection, and convenience Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon’s evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company DNA. The world’s brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.

Apply: Email your cv to mdines@amazon.com

Contact Person: Mr./Ms.Sarah


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