Aviva Life Insurance Company Gurgaon-Freshers Jobs-Customer Service OfficerOctober 2nd, 2010 Posted by VFreshers
Job position : Executive – Customer Service (Web based process)
No of Openings : 5
Job Responsibilities :
- The jobholder is responsible for providing new business and customer services support through the call centre.
- The jobholder will work within the customer services function focusing on new business and policy servicing.
- Deliver efficient, effective, professional and courteous service to intermediaries and customers
- Address all customer and agent requests and queries within established timeframes and service levels
- Take follow up action in respect of customer queries, requests and complaints and ensure effective closure
- Be proactive towards service level timelines and quality metrics as defined in the delivery model
- Graduate from a reputed university/ institute.
- Fluency in English
- Excellent customer service skills including strong communication and listening capabilities
- Proficient in MS office
- 0 – 2 years experience in customer services or operations in a multinational company, preferably in the financial services/ BPO sector
Experience : 0 – 2 Years
Compensation: Rupees 1,00,000 – 1,50,000
Job Location : Gurgaon
Aviva Life Insurance Company India Limited
Aviva Tower,Sector Road, Opp. Golf Course DLF –
Phase V, Sector – 43,
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