Freshers Jobs India

B.Tech /BE Professional Product Support Jobs- Aircom International

April 28th, 2011 Posted by VFreshers

Aircom International Gurgaon is hiring Product Support Engineers – 28 April 2011

Job Position : Product Support Engineer

Number of Posts : 6

Name of the Organization : Aircom International

Experience: 1 – 4 Years

Job Location: Gurgaon

Salary : INR 3,00,000 – 4,00,000

Qualification : B.Tech/B.E.

Job Responsibilities :

  • Customer support
  • Technical product support (1st and 2nd line) to customers
  • Liaise with the customers on a regular basis
  • Logging and tracking of Service Requests (SR’s)
  • Own the SR lifecycle to conclusion
  • On-site installation and support, locally and internationally from time to time
  • Some customer training if required
  • Monitoring applications deployed to proactively prevent issues
  • Installation and configuration of Optima at various locations
  • Installation and configuration of the Optima data Extraction Transformation and Loading solutions according to standard and bespoke customer requirements.
  • End-user technology report creation
  • Maintain knowledge of various vendor OMC statistics and data extraction interfaces
  • Writing solutions specifications, acceptance test specifications for bespoke customer solutions
  • Delivery of solutions within agreed project timescales
  • Work as part of the team and assist with the on-time delivery of products to customers
  • Ownership is a must – may have to take complete control of a project

Required :

  • Experience of installing and configuring application systems on Oracle will be an advantage
  • Knowledge of telecoms performance statistics and their application. OMC, NMS experience advantageous
  • Ability to create reports using Excel
  • Ability to debug and troubleshoot PL/SQL
  • Knowledge of telecoms technologies such as 2G, 3G, wireline, SDH/ PDH etc will be an advantage

Details of the Company :
AIRCOM is an independent provider of network management tools and services. Our I-View framework allows mobile network operators to rapidly, efficiently and seamlessly plan, manage, configure and optimise their networks. I-View enables operators to regain visibility and control of their entire network, enabling radical shifts in business dynamics to become more efficient, more agile and more profitable.

The market leader in the provision and deployment of network engineering tools, AIRCOM products are in use across 135+ countries by over half the world’s mobile operators. Every day, the 20 top global operators depend upon AIRCOM’s tools and consultants to improve network coverage, and quality for more than 1.1 billion subscribers worldwide. Established for 15 years, we have built our reputation on creating and releasing additional value from within cellular networks
Headquartered in the UK with offices in 14 countries, we provide global and regional viewpoints and resource, as well as ensuring that our operator customers benefit from our global knowledge.

Apply : Email ur cv to pallavi.tyagi@aircominternational.com

Email Subject : Profile from vfreshers.com

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