VFRESHERS

Job Title : Technical Solutions Engineer

Company name : Akamai Technologies

Experience: 1 – 6 Years

Job Location: Bengaluru/Bangalore

Job Description :

1. Clearly communicate with customers via telephone, email, and occasional face-to-face contact to ensure that you understand the issue and they understand the resolution.
2. Work independently with our customers’ technical teams on both pre- and post- sales technical issues. The investigation of technical issues may involve complex data analysis from Akamai’s distributed network and an in-depth examination of the interaction between Akamai and the customer’s origin infrastructure.
3. Work closely with and manage issue-specific cross-functional teams composed of Engineering, Operations, Sales, Professional Services, and Account Management representatives.
4. Integrate customer sites onto the Akamai network by gathering customer requirements and writing a customer specific XML configuration file.
5. Assume a technical account management role for designated named accounts or strategic customers by analyzing existing technical issues and proposing solutions for the customer.
6. Manage custom support of special high-profile network events.
7. Define requirements and/or code tools in order to automate troubleshooting tasks.
8. Develop methods and best practices for delivering outstanding service.
9. Subject Matter Expert of multiple product/services and work with engineering to ensure that new Akamai services can be supported as part of the New Product Introduction (NPI) process.
10. Define, coordinate, and prioritize customer feedback and ideas into engineering requirements for future enhancements to Akamai’s services. Work closely with Engineering and Product Management to implement these enhancements.
11. Take role of Technical/Business Escalation Lead when required.

Desired :

1. In depth knowledge of how the Internet works (HTTP and DNS).
2. Programming knowledge and experience (Perl/shell scripting or Java preferable).
3. Knowledge of common network protocols (TCP/IP, ICMP) and tools.
4. Knowledge of web programming (HTML, javascript, ASP, JSP)
5. Familiarity with technologies like:
6. J2EE (using Tomcat and/or Websphere) or .NET architecture
7. Web Services (SOAP, XML)
8. Configuring webservers (Apache, IIS) and the infrastructure necessary to support a dynamic website (load balancers, connecting to databases, etc)
9. SQL and databases
10. Familiarity with Automated Call Distribution (ACD) and atleast one CRM system such as Siebel/Remedy

Apply : Email ur cv to prdanie(at)akamai.com

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