Freshers Jobs India

Bangalore system Administrator Job Vacancy-RT Outsourcing

May 11th, 2010 Posted by VFreshers

About Company :
An ISO 9001:2000 certified company, RT came into existence in 1995. A unique business model, RT today provides integrated Level 1 to Level 4 reverse logistics services which include: • Tech support helpdesk • Repair and refurbishment services • Telecom implementation projects • RMA management logistics services RT has a strong team of 3500 engineers and technicians who specialize in handling technical support services for a wide range of IT and telecom equipments, peripherals and associated software and application support. Several of the fortune 500 companies are enlisted in our clientele.

Job Position : Desktop Support Engineer

No of Openings : 4

Job Responsibilities :

  • Responsible for attending allocated calls in the work station within the required turn around time (TAT), with quality as laid down in process.
  • Responsible for resolving technical problems & customer querries.
  • Interaction with the coordinator for calls.
  • Ensuring the laid down process is followed & customer commitments are as per policies.
  • Updating the TL reg escalated calls in time.
  • Planning calls / route plan for effective time management.
  • Regular interaction with call centre for technical support.
  • Constant study to keep own knowledge updated.
  • Documentation as per quality process.

Required :
The person should have thorough technical knowledge (hardware, software, OS, NW etc), excellent communication & customer handling skills & process orientation.

Experience : 1 – 2 Years

Work Location : Bengaluru/Bangalore

Address :
RT Outsourcing
RT Outsourcing Services Ltd. 1/1 sunbeam,facing
eagle street,Lang Ford Road, Near Shanti nagar
Hockey Stadium,Nanjappa Circle
BANGALORE,Karnataka,India 560025

Website : http://rteservices.com

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