VFRESHERS

About Company : Ocwen Financial Corporation (NYSE:OCN) is a diversified financial services holding company with headquarters in West Palm Beach, Florida, and a presence in Canada, China, Germany, India, Japan and Taiwan. Ocwen Financial Corporation is engaged in a variety of businesses related to residential and commercial mortgage servicing, real estate asset management, asset recovery, global outsourcing and the marketing and sales of technology solutions to third parties. Ocwen Financial Corporation is a global leader in customer service excellence as a result of our company-wide commitment to quality, integrity and accountability.

Experience:0 – 1 Years

Location: Bangalore

Education: B.Sc, BCA

Job Description : Responsible for first level support of all Ocwen IT systems
Creation of trouble tickets NT, Mail, and Novell Account administration Problem determination for Ocwen Internal Applications, Windows (95 thru XP), Microsoft Office
Provide telephone support for Frequently Asked Questions Effective escalation and follow-up with trouble tickets
Co-ordination and followup of all MAC (Move, Add, Change) activities
Ensure 100% resolution of escalations.
Ensure accurate and timely response to user problems.
Understand the urgency and accordingly prioritize issues.
Understanding of the Ocwen IT environment.
Undestand the problem and escalate it to the correct 2nd level of escalation.

Desired : Graduate
Must have good interpersonal and telephone skills with the ability to present a highly professional presence to callers.

Apply : Email ur cv to deepa.davanum(at)ocwen.com

Email Subject : Profiles from vfreshers.com

Website: www.ocwen.com