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About Company :
Telecom giant Bharti Airtel is the flagship company of Bharti Enterprises. The Bharti Group, has a diverse business portfolio and has created global brands in the telecommunication sector. Bharti has recently forayed into retail business as Bharti Retail Pvt. Ltd. under a MoU with Wal-Mart for the cash & carry business. It has successfully launched an international venture with EL Rothschild Group to export fresh agri products exclusively to markets in Europe and USA and has launched Bharti AXA Life Insurance Company Ltd under a joint venture with AXA, world leader in financial protection and wealth management.

Airtel comes to you from Bharti Airtel Limited, India’s largest integrated and the first private telecom services provider with a footprint in all the 23 telecom circles. Bharti Airtel since its inception has been at the forefront of technology and has steered the course of the telecom sector in the country with its world class products and services.

Experience:0 – 5 Years

Job Location:Chennai

Job Description :
More than 2yrs. experience in customer service/ sales Ability to lead the team with analytical & problem solving skills Ability to adapt to new concepts & establish new processes Should be an effective negotiator with good exposure to handling objection Good communication, interpersonal & people management skills Good system knowledge & understanding of market Key Deliverables: To handle the partner team for win-back from post IC barred customers and safe custody customers To set retention processes and systems and monitor activities in the agency To maintain relationships and achieve customer satisfaction (internal customers/agencies) To meet winback target Competencies: Interpersonal effectiveness & Ability to influence – Using data and logic to convince others, articulating with conviction, sensing underlying needs and opinions of individuals Drive for results- Finding solutions to problems despite constraints, setting priorities, demonstrating high levels of energy in pursuing problems, setting high performance standards Analytical Thinking- Breaking complex task in a systematic way, identifying trends and relationships in data, evaluating pros and cons Team effectiveness- Sharing Knowledge/information relevant to others, standing in for a team member when he/she is in need Process orientation – Doing things in a structured manner, making specific changes in system / processes / work methods to improve performance, managing information in a structured and systematic manner .

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