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February 13th, 2015 Posted by VFreshers

The Indian Hotels Company Limited Recruits BHM Freshers as Guest Service Associate – Concierge in Hyderabad / Secunderabad – Feb 2015

Job Title : Guest Service Associate – Concierge

Name of Company : The Indian Hotels Company Limited

Experience Required : 1 – 3 yrs

Location of job : Hyderabad / Secunderabad

Job Responsibilities :

  1. The ability to supervise bell staff to ensure the smooth arrival and departure of guests, proper handling of luggage, and follow-up on guest request.
  2. The ability to provide accurate information to guests in a courteous manner; fill all reasonable guests request and requirements; anticipates guests needs.
  3. The ability to take messages for in-house or arriving guests in accordance with procedures, with an emphasis on accuracy and proper follow up.
  4. The ability to properly handle incoming and outgoing mail packages and faxes.
  5. The ability to know what activities are available in the city; i.e. theater, the arts, special exhibits, concerts, shows, sports, leisure activities, sight seeing tours, etc. and to establish close contacts with people in these areas to provide information, ticketing, reservations, etc. for guests.
  6. The ability to recite all hotel services, hours of operation, key personnel, hotel policies, etc.
  7. The ability to keep the Chef/ Head Concierge and Senior Management well informed of any guests problems or complaints, and action taken.
  8. The ability to maintain the Concierge Desk and storage areas in a orderly manner; direct bell and door staff in the maintenance of the front office and lobby.
  9. The ability to assist in the reconciliation of charges originating from the Concierge Desk (i.e., limousines, car rentals, flowers, tours).
  10. The ability to work closely with the Valet Parking staff to ensure smooth handling of guests and patron vehicles.
  11. The ability to work closely with the bell attendants to ensure smooth handling of guest luggage, message delivery and/ or special requests.
  12. The ability to display a high level of integrity and professionalism at all times in dealing with guests, employees and outside contacts.
  13. The ability to respond properly in the hotel emergency or safety situation.
  14. The ability to perform other tasks or projects as assigned by hotel management and staff. The ability to use the hotel computer system and phone system.

Education Required : BHM – Hotel Management

Required :

  1. Working knowledge of MS Office, Micros and Fidelio (or any other property/ point of sale systems).
  2. A minimum of 1-3 years supervisory experience in the Front Office department.
  3. Operational experience in reception, concierge and guest relations.

Description of Company :
The Indian Hotels Company Limited
Established in 1903, Taj Hotels Resorts and Palaces is one of Asia’s largest and finest group of hotels, comprising 56 hotels in 39 locations across India with an additional 18 international hotels in the Maldives, Mauritius, Malaysia, Seychelles, Australia, UK, USA, Bhutan, Sri Lanka, Africa and the Middle East. From world-renowned landmarks to modern business hotels, idyllic beach resorts to authentic Rajput palaces, each Taj hotel offers an unrivalled fusion of warm Indian hospitality, world-class service and modern luxury. The Taj, a symbol of Indian hospitality, has recently completed the centenary of its landmark hotel, Taj Mahal Palace and Tower, Mumbai. Taj Hotels Resorts and Palaces is part of the Tata Group, India’s premier business house.

Address:The Indian Hotels Company Limited Oxford House,2nd Floor, 15/17, N.F Road, Apollo BunderMUMBAI,Maharashtra,India 400001

Apply : Email ur cv to sangeeta.singh@tajhotels.com


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