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IT Helpdesk Executive Job positions India Bangalore – Birlasoft

Job Title : IT Helpdesk

About company :
Birlasoft a Software Application Development and Service provider is a part of the Global $ 1.2 Billion CK Birla Group and having 30,000 employees across the globe. Birlasoft is a part of GE Capital Strategic Partnership Program. Birlasoft offers IT services across the Globe, with operations in Bangalore, Chennai, Hyderabad and 3 centers in Noida, USA, UK, Asia Pacific, and Middle East. We are appraised as SEI CMMi and PCMM Level 3 and currently in the process of mapping our Level 5 QMS with Six Sigma Process.

Experience: 1 – 3 Years

Job Location: Bengaluru/Bangalore

Job Description :

1. First level (L1) helpdesk for 30000+ users across the globe would be calling over phone/mail.
2. Need to work in EST time zone. (5.30PM – 2.30AM) OR (9.30PM-6.30 AM)
3. Location of Work : Bangalore

Desired :

1. Good in communication both verbal and written
2. Should be able to understand US accent over phone and maintain good telephone and mail etiquettes
3. Positive aptitude and open to continuous learning
4. Proficiency in working with computers and office applications like Microsoft, etc
5. B.Com,BCA,BSc,BBM

Note : BE and MCA candidates no need to apply.

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