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BPO Job Openings in Dehradun-Spanco Ltd

October 8th, 2010 Posted by VFreshers


About Company :
SpancoBPO leading edge customer service support ensures optimal customer service experience for your customers. By bringing together best of breed processes, advanced technological expertise and best people, we ensure world-class customer service for your customers while simultaneously reducing the associated costs.

Job Position : Customer Service Associate

No of Openings : 300

Experience : 0 – 5 Years

Job Location : Dehradun

Job Responsibilities :

  1. Ensure that the calls are answered as per procedures
  2. Ensure that the assigned targets in accordance with SLA are met
  3. Ensure that the quality of the calls is in compliance with predefined parameters
  4. Identify potential areas for process improvements & highlight the same to the TL
  5. Provide the relevant process reports on a on a daily basis
  6. Ensure adherence to established attendance schedules
  7. Provide process training to new team members to facilitate their levels of performance – mentor / mentee relationship

Required :

  • Under Graduate/ Graduate with Computer literacy (MS Office & Domain knowledge)
  • This role is primarily responsible for taking inbound calls as per the SLAs outlined by the client.
  • Basic IT, Comfortable with computers, Telephone handling/etiquette skills
  • Strong verbal/oral and written communication skills. Pleasing personality with an assertive voice
  • Excellent communication skills
  • Voice and listening comprehension

Website http://www.spancobpo.com

Apply : If you have registered your CV with Naukri.com CLICK HERE to apply

OR CLICK HERE TO POST YOUR CV AT NAUKRI.COM and then apply above

Are you a 2014 / 2015 Fresher? Get an IMPROVED CV in Rs. 399 only!


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