BPO JOBS – BANGALORE <> DELL INTERNATIONAL
March 27th, 2009 Posted by VFreshersFreshers bpo Entry Jobs in India – BPO Job vacancies in Dell Bangalore India
About Company :
Dell is a Technology driven company with a unique Dell Direct model. Dell Information Technology department (Dell I/T) plays a key role in enabling the Dell Direct model by creating, deploying and supporting global industry-leading I/T assets and services that reliably deliver the best customer experience and competitive edge.
Experience: 0 – 3 Years
Job Location: Bengaluru/Bangalore
Job Description :
Provide First – level Technical Support on basic operational or maintenance of personal computers and /or peripherals using available tools.
Guide customer troubleshooting efforts to identify products that have Customer Issues and issue service calls in accordance with guidelines.
Escalate problems when unable to resolve customer issues.
Log and sufficiently document all contacts with customers in designated tools.
Identify and provide input on unique or recurring customer problems.
Be a champion of Dell specific tools, Customer Care Procedures. Provide Dell Solution Network feedback at all times.
Desired :
Bachelor Degree, PUC (with one year of international call center experience);
Diploma Courses (post 10+2 with 1 year international call center experience);
Engineering Degree or Post Graduate Degree (with at least 1 year experience in customer care / semi-tech international call center process)
Basics of Computers including Operating Systems, hardware and internet.
Basic PC Hardware / A+ Certification / MCDST Certification 90 days will be added advantageExposure to technical support trouble shooting in international call centers will be an added advantage.
Fresher can also apply !
Company Name: Dell International Services
Website: http://www.dell.com
Apply : If you have regstered your cv with Naukri.com CLICK HERE to apply
OR
CLICK HERE TO POST YOUR CV AT NAUKRI.COM and then apply above
April 3rd, 2009 at 12:01 pm
To obtain position requiring innovative and challenging initiative that will utilize my academic and professional skills and offer advancement, opportunities and serve best for organization.
Educational qualification
Courses Institution Board/university Year of passing percentage
Matriculation 9-B, High School Bihar Board 2000 47%
Secondary education (+2) M.S.R.D.D.College,
Deokund,Aurangabad
+2, Bihar Board 2003 62%
BBM Rajiv Gandhi
First Grade College, Tumkur Bangalore University 2003-2006 58%
Interest
• Reading books and magazines
• Listening to music
• Making new friends
• Watching cricket
Personal strengths
• Good communication skills
• Grasping quickly
• Hard working
• Ability to work in a team
BBM project
A consumer satisfaction of NOKIA mobile.
Tally-7.2,MS- Office
PERSONAL PROFILE
Name : RANJIT MAHTO
Date of birth : 15-02-1984
Fathers name : INDRAJEET MAHTO
Permanent address : KARHARYA, JAINAMORE, BOKARO
STEEL CITY, JHARKHAND
Sex : Male
Marital status : Single
Language known : English, Hindi, Bengali
Nationality : Indian
Declaration :
I hereby declare that the information furnished above is true to the best of
My knowledge and belief.
Place :
Date :
RANJIT MAHTO