VFRESHERS

BPO Jobs in India – Hyderabad BPO Jobs in HSBC

About Company :
The HSBC Group is one of the world’s largest banking and financial services institutions which has an international network of about 10,000 offices located in 82 countries and territories spread across the Asia Pacific, Europe, the Americas, Middle East and Africa. It provides its services to over 125 million customers through 312,000 employees. *

HSBC Global Resourcing is an important component of HSBC’s business strategy, playing a key role in delivering shareholder value and helping HSBC remain competitive in the global financial services market. HSBC Global Resourcing partners with other HSBC business areas to provide world-class customer service, contributing to HSBC’s business success.

HSBC Global Resourcing has established Group Service Centres in 10 locations across 5 countries employing over 25000 people. In India, we are present in Hyderabad, Bangalore, Vizag & Kolkata with over 13000 employees.

Job Title : Customer Service Executive

Experience : 0 – 4 Years

Job Location : Hyderabad / Secunderabad

Job Description :
Acquire knowledge on HSBC products and procedures.
Efficiently handle inbound and outbound calls to resolve overseas customer queries. Electronically process data and respond to customers queries pertaining to banking transaction from HSBC offices across the globe.

Desired :
Excellent English communication skills.
Ability to interpret and handle complex numerical data.
Excellent interpersonal and negotiating skills.
Good keyboard skills. Flexibility to work in shifts
Flexibility to work in shifts.

Website : http://www.hsbcglobalresourcing.com

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