BPO JOBS WALKIN IN GURGAON @ EXL SERVICES
EXL is a leading provider of offshore business process outsourcing solutions to the Global 1000. EXL strives to build lasting relationships with our clients based on consistent high-quality service delivery, trust, and confidence.
EXL’s deep knowledge of industry and processes enables us to provide innovative and cost effective solutions to help our clients achieve high business efficiencies. Our global culture is driven by our sense of accountability, innovation, excellence, urgency, integrity and respect.
Walk in Interview *VOICE PROCESS* CCE* Mon-Fri 11am to 4 pm
Designation : CUSTOMER SERVICE ASSOCIATES
Experience : 0 - 3 Years
Education : Graduate - Any Specialization
Job Description : Handle inbound calls from All customers who call in for service
Ensure single contact resolution on calls and targeted customer satisfaction scores.
Develop and maintain positive customer relations.
Work on assignments that are semi-routine in nature where ability to recognize deviation from accepted practice is required.
Desired : Technical Skills
Good Computer navigation skills
Good keyboarding speed
Phone / Avaya Handling Skill
Soft Skills
Communication skills Good spoken English
Business awareness / Customer Service Focus / Empathy / Courtes/
Analytical skills
Process Specific Skills
Knowledgeable about international telecom industry and its big players
Call Opening and Closing Scripts
Customer Verification Procedure
Various systems used by Orange
Knowledge of Processes outlined for:
Case Handling
Types of calls Callbacks, Escalations, Forwarding, Call Reporting
Location : Delhi, Delhi/NCR
Contact Ramneet Kaur Saggu
EXL Servicescom ( I ) Pvt Ltd
Center Coutr
DLF city Ph V
Sector 42 towards sector 55/56 Gurgaon
Gurgaon,Haryana,INDIA 122002
Telephone 9511-0124-4277030
Note : PLEASE BRING ALL YOUR ORIGINAL EDUCATIONAL DOCUMENTS (10TH, 12TH & GRADUATION MARKSHEETS) AND 2 PASSPORT SIZE PHOTOGRAPHS.
FRESHERS or FINAL YEAR RESULT AWAITED CANDIDATES CAN ALSO APPLY
Website http://www.exlservice.com
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August 20th, 2008 at 7:29 pm
CURRICULUM VITAE
ARPAN GOYAL
D-3/16, Krishna Nagar, Lal Quarter
Delhi-110051
E-Mail: manu_4rme@yahoo.co.in
Contact no: 9911937252
9873663475
CAREER OBJECTIVE
To achieve high career growth through a continuous process of learning and keeping myself dynamic, active, visionary and competitive in the changing scenario of business for becoming a successful professional.
PROFESSIONAL EXPERIENCE
Organization FISERV Global Services (BPO).
Address A-94/8, Sector-58, Noida, 201301.UP, INDIA.
Designation Business Associate (BPO Lending Process).
Duration Oct 2007 – July 2008.
JOB RESPONSBILITIES
Process Property Orders, Related to Lending and
Rectify the Property Appraisals from Client
Side and send back to Client.
Organization FINEDGE INDIA PVT LTD
Address 74-75 Sheetla Building New Delhi, INDIA.
Designation Customer care Executivee
Duration may 2006- march 2007
mer Care Executive (Inbnd)
JOB RESPONSBILITIES
To provide latest information, solving the queries
And register the complaint which is only corrected
By back-end to the customer.
EDUCATIONAL QUALIFICATION
• Completed B.A. From Meerut University.
• Completed 10+2 From U.P. Board Allahabad.
• Completed Matriculation from U.P. Board Allahabad.
PERSONAL DETAILS
Date of Birth 16th April’ 1984
Nationality Indian
Marital Status Married
Languages Known English, Hindi & Punjabi
HOBBIES
Dancing
Place: - New Delhi
Date: - (Arpan Goyal)