BPO/KPO JOBS WALKIN IN GURGAON @ EXL SERVICESJuly 30th, 2008 Posted by VFreshers
EXL is a leading provider of offshore business process outsourcing solutions to the Global 1000. EXL strives to build lasting relationships with our clients based on consistent high-quality service delivery, trust, and confidence.
FRESHERS/RESULT AWAITED **WALK IN INTERVIEW** MON-FRI 11am-4pm
Designation : CUSTOMER SERVICE ASSOCIATES
Experience : 0 – 3 Years
Job Description: Handle inbound calls from All customers who call in for service
Account Ensure single contact resolution on calls and targeted customer satisfaction scores.
Develop and maintain positive customer relations.
Work on assignments that are semi-routine in nature where ability to recognize deviation from accepted practice is required.
Note : BRING ALL YOUR ORIGINAL EDUCATIONAL DOCUMENTS (10TH, 12TH & GRADUATION MARKSHEETS) AND 3 PASSPORT SIZE PHOTOGRAPHS.
Desired : Technical Skills
Good Computer navigation skills
Good keyboarding speed
Phone / Avaya Handling Skill
Communication skills Good spoken English
Business awareness / Customer Service Focus / Empathy / Courtes/
Process Specific Skills
Knowledgeable about international telecom industry and its big players
Fair knowledge about applying credit and review invoices, Understanding of cycle date, billing date, due date, payments etc
Call Opening and Closing Scripts
Customer Verification Procedure
Knowledge of Processes outlined for:
Types of calls Callbacks, Escalations, Forwarding, Call Reporting
Location : Delhi/NCR
Contact Ramneet Kaur Saggu
EXL Servicescom ( I ) Pvt Ltd
DLF city Ph V
Sector 42 towards sector 55/56 Gurgaon