Call Center Interview Questions For FreshersMarch 8th, 2011 Posted by VFreshers
The call center and the BPO industry goes on to offer one the most exclusive of openings that are distinguished and some of the best from all the other openings that are there around. Therefore, it is a good idea to ensure that you are well prepared for the interview and the time of questions that will come your way. The good thing is that most of the time these questions are repeated and therefore if you are aware of the questions you will be in a good enough position to answer them with élan.
Here are a few of the most common questions that you will encounter when you go ahead and appear for call center interviews:
o Do you have previous call center experience?
o Tell us about a good and a bad customer service expereince that you have experienced?
o Have you ever faced an irate/angry customer? How did you handle that kind of situation?
o How good are you at multi-tasking? Can you use the computer and handle a customer query at the same time?
o What do you understand by a call center?
o How important is team work? Do you think you are a team player? Cite an example of a time when you were.
o What changes and skills can you bring to our organization? Name a thing that you would like to change?
o How do you think your educational qualifications match a call center job? If you have done an MCA, what skills can you use in a call center?
o You are a fresher with no experience. What sets you apart from the other candidates?
o Why do you want to join a call center? Give me five reasons.
o What is a BPO?
o What is your favorite color and why?
o Why do you want to join the call center industry?
o Do you know the difference between a domestic and international call center? An inbound and outbound call center?
o If you were to become the prime minister of your country, what will you do? And why?
o If I were to be in your shoes and attending this interview, what pointers or tips would you go ahead and give me?
o If you have to work nights will you be willing to do so?
o Do you have patience to be able to listen to different kinds of customers and solve their queries?
o Are you a good communicator? Can you understand different accents?
o Tell us about yourself?
o Why did you leave your previous job? What if the same thing were to happen here?
o Have you ever encountered failure? How did you deal with it?
o Would you consider yourself to be a successful individual?
o What will your colleagues have to say about you?
o If we were to ask your best friend about you, what would he/she say?
o How long do you expect to work for us if we hire you?