VFRESHERS

Call Center Freshers Jobs in Bangalore India -  Call Center Job Vacancies in Oracle Bangalore

Job Title: Call Center Executives(CSR)

Company Name: Oracle India

Experience: 0 – 4 years

We are looking for Call Center Executives who give service support to our US partners.

Job Description / Responsbilities:
· Answer phones and respond to Oracle Customer and partners related to collection requests.
· Provide the Oracle Partners with product and service information.
· Identify, research, and resolve Partner issues using the available information in the system, and resources.
· Follow-up on Partner inquires which are not immediately resolved.
· Complete call logs and reports.
· Recognize, document and alert the supervisor of trends in customer calls.
· Recommend process improvements.
· Transfer customer calls to appropriate staff, as and when required.
· Outbound Calls to the Partners to find out the satisfaction level on the service provided by Oracle.
· Validating the Partner records for upgradation and renewal of the membership with Oracle.
· Carry out back-end activity to process the orders for joining and renewals of Oracle memberships.

JOb Location: Bangalore

Apply : If you have  registered your cv with Monster.com CLICK HERE to apply
OR

CLICK HERE TO POST YOUR CV AT MONSTER.COM and then apply above