VFRESHERS

Freshers Call Center Analyst Entry Level Jobs in India – Call Center Job vacancies in Delhi Gurgaon

About Company :
WNS Global Services manages and operates critical business processes for leading global companies. We have a proven track record of creating value for our clients and using our domain expertise in industries such as travel, insurance, financial services, healthcare services, professional services, retail/manufacturing and logistics. Our experienced and diverse leadership team is complemented by over 17,000 professionals working on a world class 8850 workstation infrastructure. We are passionate about building a market leading company highly valued by our customers, associates, business partners, investors and communities.

Awards and recognition
India’s first NYSE listed BPO company.
Ranked no. 3 in the Black Book of Outsourcing for the year 2007.
Ranked one of the two best BPO firm by NASSCOM; One of the Top 20 emerging companies in India by Business Today magazine (Nov,’05); Named ‘Best Performing BPO Provider’ by global newsletter Managing Offshore; ‘Leader in Human Capital Development’ by leading offshore outsourcing advisory firm NeoIT (Jan. ’05) and ranked at No.3 as ‘Most Respected ITES Company’ by Business World magazine (Nov. ’04).
Infrastructure
Over 815,000 sq. ft. facility at 10 centres in Mumbai, Gurgaon, Pune, Nashik, Colombo (Sri Lanka), Ipswich (UK).
Client service and transition locations in US and UK.
8,850 seats capable of supporting 17,000+ associates in multiple shifts.

Experience : 0 – 3 years

Job Location : Delhi, Gurgaon

Desired :
Excellent Communication skills’
Fresher
Customer Service Executive (Voice)
Telesales Executive

Job Description :
Answer inbound calls
Document the calls to ensure all information is captured
Ensure one time call resolution
Maintain accuracy of information given and documented
Adhere to standard operating procedures required by the process
Attend briefings, trainings/refresher sessions and meetings as required
Should be able to work in roational night shifts

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