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Call Center Entry Level Jobs in India -  Call Center Job vacancies in Bangalore India

About Company :
Oracle Corporation is the world’s leading supplier of software for information management and the world’s second largest independent software company.
ORACLE Corporation offers its Databases, Tools and Application products, along with related consulting, education and support services, in more than 60 countries around the world.

Job Title : Call Center Executives(CSR) for US Collections

Experience : 1 – 4 Years

Location : Bengaluru/Bangalore

Job Description :
The Global Financial Information Center, Oracle India Private Limited captive BPO based in Bangalore. GFIC provides financial services to Oracle subsidiaries in different countries and to Oracle’s suppliers and customers from Bangalore, India.

Answer phones and respond to Oracle Customer and partners related to collection requests.
Provide the Oracle Partners with product and service information.
Identify, research, and resolve Partner issues using the available information in the system, and resources.
Follow-up on Partner inquires which are not immediately resolved.
Complete call logs and reports.
Recognize, document and alert the supervisor of trends in customer calls.
Recommend process improvements.
Transfer customer calls to appropriate staff, as and when required.
Outbound Calls to the Partners to find out the satisfaction level on the service provided by Oracle.
Validating the Partner records for upgradation and renewal of the membership with Oracle.
Carry out back-end activity to process the orders for joining and renewals of Oracle memberships.

Desired :
Excellent communication skills
Flexible to work in shifts
Has good customer service voice support background coming from International call centers

Email : nadeem.pasha(at)oracle.com

Website : http://www.oracle.com

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