CALL CENTER JOBS IN PUNE <> MPHASIS LTD.
February 6th, 2009 Posted by VFreshersCall Center Entry Level Jobs in India - Call Center Job vacancies in Pune India
About Company :
MphasiS is an EDS company that drives talent in creating a global footprint. Talent, passion and the will to excel is the winning combination we seek in delivering world-standard services through technology know-how, domain and process expertise.
MphasiS and EDS come together as one big company to provide integrated solutions involving Infrastructure Technology, Applications & Business Process Outsourcing capabilities. From Manufacturing, Financial services, Healthcare, Communications, Energy, Transportation, Consumer and Retail industries to Governments around the world, our client list features global players. We have over 130,000 employees spread over 64 offices across the globe helping clients increase their competitiveness
Job Title : Customer care executive – collections
Experience : 0 – 2 Years
Location : Pune
Job Description :
1. Initiate phone collection of delinquent accounts from 30 days to 210+ days past due.
2. Maintain a high level of service and rapport with customers through effective communication, consistency in credit application and support of the business needs of the Client.
3. Process credit card payments.
4. Research missing payments and adjustments.
5. Answer incoming calls from delinquent customers.
6. Staff the ACD to ensure that a representative is available to assist a customer who calls in to the Group Toll-free number.
7. Submit adjustments for late fees, misapplied payments, bad-debt write-off, etc and suspend / disconnect accounts of customers who are not willing to pay.
8. Work returned mail as necessary (client communication, invoices and collection letters).
9. Negotiate and document payment arrangements with delinquent customers and prepare accounts for bad debt write-off (disconnected, final bill produced) and forwarding to Outside Collection Agency.
10. Research issues and disputes surfaced by Outside Collection Agencies.
11. Assist in the forecasting of bad debt expenses.
Desired :
An ideal candidate should be
1. A graduate
2. Must have excellent communication skill in English
3. Must be flexible to work in US shift timing
4. Candidates with collections/ customer care work experience will be given preference
Contact Lipika Mazumdar
MPhasis Limited an EDS company
Website : http://www.mphasis.com
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February 6th, 2009 at 2:34 pm
SWAPNIL DEVIDAS MESHRAM
Address:
Bhagwan Nager,Nagpur
House No.4615/c
Mobile No: 9975057298,
9325242763
Email Id:-
SdMeshram@rediffmail.com
OBJECTIVE: To evolve in hardworking and sincere Professional, contributing to
the success of the organization and at the same time enhance my
Knowledge and develop my communication, managerial and
interpersonal skill.
EDUCATION :
B.E. in Electronics and Telecommunication
NAME OF EXAMINATION PERCENTAGE YEAR BOARD/UNIVERSITY
B.E. FINAL 72.34% 2008 R.T.M. University
B.E.III YEAR 64.22% 2007 R.T.M. University
B.E.II YEAR 58.28% 2006 R.T.M. University
B.E. I YEAR 58% 2005 R.T.M. University
H.S.S.C 77% 2004 Maharashtra Board
S.S.C 73% 2002 Maharashtra Board
COMPUTER LITERACY: MS-CIT
‘C’ LANGUAGE
PROJECT:
TITLE :- Automated vehicle parking system.
DESCRIPTION :- The car enter into the lift and waits for the entry of
Passwords which distinguishes V.I.P. parking from
Oridinary parking.If the passwords is not entered then the vechicle can be parked either at ground or first floor.The
Parking priority starts from ground floor and if ground
Floor is full then the vechicle is parked at first floor.The
Same procedure is followed to unpark the car.
STRANGTH :- Honesty,Hard working.
HOBBIES :- Newspaper Reading,painting,Drawing,
Watching News & Sports,collecting some interesting photograph from newspaper.
.
PERSONAL DETAILS : - Date of Birth : 25.Aug.1986
Sex : Male
Marital Status : Unmarried
Nationality : Indian