VFRESHERS

Call Center Job Openings in AHMSI Pune

About Company :
AHMSI India is a subsidiary of American Home Mortgage Servicing Inc. a residential loan servicer with operations in the United States, India and Philippines.

As of October 2008, we have over 800 actively engaged associates working at AHMSI in Magarpatta City , Pune. We also have over 400 associates working with our business partners in the National Capital region of Delhi to provide voice, data and software development support for our parent company. In addition to this, we also have KPO services responsible for Capital Market and Financial Market analysis and ITO services responsible for operations, development and maintenance of mortgage servicing platform.

Experience:0 – 3 Years

Job Location:Pune

Job Description :
Responsible for providing the highest quality of service to AHMSI borrowers with professional and timely responses to customer care related inquiries.
Must exhibit professionalism at all times and posses the ability to show empathy while dealing with delinquent accounts.
Handles a high volume of inbound & outbound telephone calls.
Advises borrowers of their responsibility under the loan contract and counsels them regarding the budgeting of payments.
Processes payments, collects past due balances, solicits late charge fees, and educates borrowers on AHMSI’S payment options and the importance of Credit worthiness.
Also responsible for maintaining full compliance with FDCPA.
Responds to customer correspondence, requests, and inquiries efficiently, while maintaining accurate records and documentation.
Identifies and acts upon opportunities to offer alternative solutions where appropriate, with the objective of retaining the customer’s business (Portfolio Retention).

Desired :
Open to working 24 x 7 shifts.
Should be assertive and confident.
Should have reasonable analytical skills
Good Communication skills

Company Name:American Home Mortgage Servicing India Private Limited

Website:http://www.ahmsi3india.com

Apply : If you have  registered your CV with Naukri.com CLICK HERE to apply

OR CLICK HERE TO POST YOUR CV AT NAUKRI.COM and then apply above