VFRESHERS

Call Center Freshers Jobs in WNS Pune

Job Title : CSA/Sr.CSA Voice process

About Company :
WNS Global Services manages and operates critical business processes for leading global companies. We have a proven track record of creating value for our clients and using our domain expertise in industries such as travel, insurance, financial services, healthcare services, professional services, retail/manufacturing and logistics. Our experienced and diverse leadership team is complemented by over 17,000 professionals working on a world class 8850 workstation infrastructure. We are passionate about building a market leading company highly valued by our customers, associates, business partners, investors and communities.

Experience : 0 – 3 Years 

Job Location : Pune 

Job Description:
Answer inbound
Document the calls to ensure all information is captured
Ensure one time call resolution
Maintain accuracy of information given and documented
Adhere to standard operating procedures required by the process
Attend briefings, trainings/refresher sessions and meetings as required
Should be able to work in roational night shifts

Desired :
Excellent Communication skills
Logical reasoning and analytical skills
Ability to work with speed and accuracy
Prioritizing and organizing skills
Team working

Website : https://www.wnsgs.com

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