VFRESHERS

About Company :
First Source is among India’s leading BPO companies with revenues of $123 M for the year 2005-2006.Firstsource provides business process management to Fortune 500 and FTSE 100 companies in the Banking & Financial Services (credit cards, insurance, retail banking, collections and mortgage companies), Telecom & Media (fixed line, mobile, broadband and narrowband service providers) and Healthcare (payor companies) industries. First Source offers customer management through a combination of call center and transaction processing capabilities for a complete range of solutions from customer acquisition, customer care, claims processing, collections and receivables management, reconciliations and investigations to customized business research and analytics. Headquartered in Mumbai, India, the company currently has over 8000 employees across fourteen state-of-the-art centers in India, UK and the US, and in-market teams in UK and US.
The company recently launched operations in South America through a center in Buenos Aires, Argentina. Over the years First Source has earned the reputation of being an organization with the ability to rapidly scale up and manage large scale complex processes over accelerated timeframes. It has partnered with clients to create virtual extensions of their organizations so they can concentrate on their core competency. A culture of responsiveness, flexibility, operations excellence and mutual trust and transparency has led to long-standing client relationships.

Experience: 0 – 5 Years

Job Location: Bengaluru/Bangalore

Desired :

• Graduates (No Backlogs), with or without experience.
• 12th with 6 months work experience.
• Excellent command over English and willing to work in shifts.
• B. E graduates below 55% most welcome for tech support process.
• Minimum 19 years of age.
• Candidates need to be flexible with shifts as per a 24/7 working environment.
• Typing speed – minimum of 15 wpm with 85 accuracy.

Job Description :

• An inbound CSA deals with a number of incoming calls pertaining to a wide variety of services provided by the clients.
• The associate provides excellent customer service and gives precise information to the customer ensuring customer satisfaction.

Website: http://www.firstsource.com/

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