VFRESHERS

Call Centre Entry Level Jobs in India - Call Centre Job vacancies in Pune

About Company :
WNS Global Services manages and operates critical business processes for leading global companies. We have a proven track record of creating value for our clients and using our domain expertise in industries such as travel, insurance, financial services, healthcare services, professional services, retail/manufacturing and logistics. Our experienced and diverse leadership team is complemented by over 17,000 professionals working on a world class 8850 workstation infrastructure. We are passionate about building a market leading company highly valued by our customers, associates, business partners, investors and communities.
Job title : Technical Support Executive ( voice) • Customer Service Executive (Non-voice)

Experience:  0 – 3 years  

Education: Any graduate  

Location:  Pune  

Job Description :
Answer inbound calls
Document the calls to ensure all information is captured
Ensure one time call resolution
Maintain accuracy of information given and documented
Adhere to standard operating procedures required by the process
Attend briefings, trainings/refresher sessions and meetings as required
Should be able to work in roational night shifts 

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