Freshers Jobs India

Chandigarh Hardware Fresher Jobs-Dell International

July 26th, 2010 Posted by VFreshers

Job Position : Technical Support Associate

Name of the Organization : Dell International Services

Experience: 0 – 4 Years

Job Location: Chandigarh, Mohali

Required :

  • Open to work in night shifts
  • Excellent communication skills
  • Basic computer knowledge

Ungraduates who are pursuing graduation through correspondence may also apply, if they meet the below mentioned criteria:-

  • Undergarduates with 12 months of International BPO experience
  • Undergarduates with 18 months of Domestic BPO experience
  • Undergarduates with more than 24 months of work experience in non BPO (customer facing role)
  • Freshers (BA/ BCom/ Btech) who have appeared in the final semseter exams & results are awaited (with no backlogs) are also eligible

Job Responsibilities :

  • In this role it is expected that the Technical Support Associate answers calls from customers requiring technical assistance.
  • Each call will comprise diagnosis of the problem and troubleshooting and upselling (post resolution).
  • Each call is expected to end in complete resolution for the customer.
  • The Technical Support Associate needs to use defined escalation path at appropriate time for timely customer issue resolution.
  • The associate needs to have a clear understanding of the support policies & technical troubleshooting and should be able to deliver appropriate solution ensuring customer satisfaction.

About Company :
Dell is a Technology driven company with a unique Dell Direct model. Dell Information Technology department (Dell I/T) plays a key role in enabling the Dell Direct model by creating, deploying and supporting global industry-leading I/T assets and services that reliably deliver the best customer experience and competitive edge.

Website: http://www.dell.com

Apply : Email ur cv to aanchal_gupta@dell.com

Email Subject : Profiles from vfreshers.com

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