Chandigarh Hardware Fresher Jobs-Dell InternationalJuly 26th, 2010 Posted by VFreshers
Job Position : Technical Support Associate
Name of the Organization : Dell International Services
Experience: 0 – 4 Years
Job Location: Chandigarh, Mohali
- Open to work in night shifts
- Excellent communication skills
- Basic computer knowledge
Ungraduates who are pursuing graduation through correspondence may also apply, if they meet the below mentioned criteria:-
- Undergarduates with 12 months of International BPO experience
- Undergarduates with 18 months of Domestic BPO experience
- Undergarduates with more than 24 months of work experience in non BPO (customer facing role)
- Freshers (BA/ BCom/ Btech) who have appeared in the final semseter exams & results are awaited (with no backlogs) are also eligible
Job Responsibilities :
- In this role it is expected that the Technical Support Associate answers calls from customers requiring technical assistance.
- Each call will comprise diagnosis of the problem and troubleshooting and upselling (post resolution).
- Each call is expected to end in complete resolution for the customer.
- The Technical Support Associate needs to use defined escalation path at appropriate time for timely customer issue resolution.
- The associate needs to have a clear understanding of the support policies & technical troubleshooting and should be able to deliver appropriate solution ensuring customer satisfaction.
About Company :
Dell is a Technology driven company with a unique Dell Direct model. Dell Information Technology department (Dell I/T) plays a key role in enabling the Dell Direct model by creating, deploying and supporting global industry-leading I/T assets and services that reliably deliver the best customer experience and competitive edge.
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