Freshers Jobs India

Chandigarh IBM Global Process Services- QA Fresher Opening

May 29th, 2011 Posted by VFreshers

MCSE/MCP/CCNA Fresher having knowledge of Windows 98, ME, 2000, XP Home, XP Pro, Server 2003 is required to work as Quality Analyst in IBM Chandigarh – 29 May 2011

Job position : Quality Analyst

Number of Post : 1

Name of the Organization : IBM Global Process Services (P) Ltd.

Experience: 1 – 3 Years

Job Location: Chandigarh

Job Details :
The role involves auditing and monitoring calls, providing feedback to the agents in terms of Quality, AHT and to improve accuracy on the production floor. Prior experience of in BPOs is a must.

Job Duties :

  • Auditing
  • Coaching and Feedback
  • Calibrations
  • Development and Conduct Refreshers/huddles to improve accuracy & TAT of transactions
  • Data Analysis

Required :

  • Ability to give Feedback and Coaching
  • Must be aware of Bottom Quartile Management
  • Must be self-driven and should be willing to take Ownership
  • Excellent Communication and Interpersonal Skills
  • Ability to Absorb product knowledge quickly
  • Good facilitation skills
  • Advance troubleshooting skills for Computer Desktop, Laptop including Internal Hardware
  • Knowledge of Operating Systems from the following : Windows 98, ME, 2000, XP Home, XP Pro, Server 2003
  • Advanced knowledge of DHCP, DNS, Win servers
  • Experience to support in MS Client Technologies
  • Technical Courses like MCSE/MCP/CCNA/Computing Hardware/Software Fundamentals

Details of the Organization :
IBM Global Process Services (formerly IBM Daksh), is an integral part of the company‚Äôs Globally Integrated Enterprise model. The new name reflects IBM’s position as a leading global provider of innovative business process services for clients seeking to cut costs, improve operation efficiency and take advantage of the opportunities in the global economy. We provide solutions across various verticals such as Banking, Insurance, Travel, Telecom, Technology, Distribution, and Utilities. Our core expertise lies in Customer Relationship Management (CRM),Finance & Administration (F&A), Procurement & Supply Chain Outsourcing,Human Resources Outsourcing, and Industry-specific Back Office and Analytics services.

Apply : Email ur cv to vaishtav@dc.ibm.com

Email Subject : Profile from vfreshers.com

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