Chennai Customer Service Jobs at Aditya Birla MinacsJuly 19th, 2010 Posted by VFreshers
Job Position : Customer Service
No of Openings : 40
Experience : 0 – 1 Years
Job Location : Chennai
- Provide general information and guidance to customers regarding billing and Customer service
- Access and negotiate multiple information systems to answer questions .Ability to understand customers needs with strong objection/response handling.
- Interact with other departments on behalf of customer
- Adherence to policy and guidelines as specified by the client and the organization.
- Adhere to productivity and service level norms.
- Provide knowledgeable assistance for wide number of products and customer situations
- Provide information about products and services offered.
- Use all necessary tools and resources provided in assisting customers.
- Provide a level of customer service that meets the specific client requirements in building mutuality and customer relationships.
- Provide timely feedback to the client on customer complaints.
- Fresh Graduates/10+2 with minimum 6 months of experience. Freshers with good communication skills are also eligibly to apply
- Willingness to work in rotating shifts and on Sundays & Public Holidays.
About Company :
A US $29.2 billion corporation, the Aditya Birla Group is in the league of Fortune 500. It is anchored by an extraordinary force of 130,000 employees, belonging to 30 different nationalities. In India, the Group has been adjudged ‘The Best Employer in India and among the top 20 in Asia’ by the Hewitt-Economic Times and Wall Street Journal Study 2007. Over 50 per cent of its revenues flow from its overseas operations.
The Group operates in 25 countries — India, UK, Germany, Hungary, Brazil, Italy, France, Luxembourg, Switzerland, Australia, USA, Canada, Egypt, China, Thailand, Laos, Indonesia, Philippines, Dubai, Singapore, Myanmar, Bangladesh, Vietnam, Malaysia and Korea.
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