Client Service Opening-Goldshield MumbaiJune 22nd, 2010 Posted by VFreshers
About Company :
Goldshield is UK based pharma & healthcare company.
Job Position : Executive – Client Services
Experience : 0 – 1 Years
Job Location : Mumbai, Mumbai Suburbs
Job responsibilities :
- Log and manage all incidents, service requests and access requests and provide an interface for all other Service Operation processes and activities.
- Categorizing and prioritizing all incidents, request received related to IT / MIS.
- Provide first-line investigation, diagnosis and solutions to both hardware and software related issues wherever possible.
- Make recommendations to the team leader on service improvement opportunities
- Co-ordinate with Support teams to ensure response and resolution as per SLA
- Keeping users informed of the status of services, incidents and requests.
- Managing the lifecycle of incidents and requests, escalating as appropriate and closing them when the user is satisfied
- Computer Proficiency
- Team Working Skills
- Irate Customer Handling Skills
- Communication Skills
- Good English (Written & Verbal)
- User Empathy
- Interpersonal Skills
- Experience in Networking/ Hardware domain.
- Phone & Email etiquettes
- Working experience in a ERP based Helpdesk
Apply : If you have registered your CV with Naukri.com CLICK HERE to apply
OR CLICK HERE TO POST YOUR CV AT NAUKRI.COM and then apply above