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Freshers Jobs India

Client Service Opening-Goldshield Mumbai

June 22nd, 2010 Posted by VFreshers


About Company :
Goldshield is UK based pharma & healthcare company.

Job Position : Executive – Client Services

Experience : 0 – 1 Years

Job Location : Mumbai, Mumbai Suburbs

Job responsibilities :

  • Log and manage all incidents, service requests and access requests and provide an interface for all other Service Operation processes and activities.
  • Categorizing and prioritizing all incidents, request received related to IT / MIS.
  • Provide first-line investigation, diagnosis and solutions to both hardware and software related issues wherever possible.
  • Make recommendations to the team leader on service improvement opportunities
  • Co-ordinate with Support teams to ensure response and resolution as per SLA
  • Keeping users informed of the status of services, incidents and requests.
  • Managing the lifecycle of incidents and requests, escalating as appropriate and closing them when the user is satisfied

Required :

  • Computer Proficiency
  • Team Working Skills
  • Irate Customer Handling Skills
  • Communication Skills
  • Good English (Written & Verbal)
  • User Empathy
  • Interpersonal Skills
  • Experience in Networking/ Hardware domain.
  • Phone & Email etiquettes
  • Working experience in a ERP based Helpdesk

Website http://www.goldshieldgroup.com

Apply : If you have registered your CV with Naukri.com CLICK HERE to apply

OR CLICK HERE TO POST YOUR CV AT NAUKRI.COM and then apply above

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