COMPUTER ENGINEER JOBS IN INDIA <> IBM – BANGALORE HYDERABADJanuary 16th, 2009 Posted by VFreshers
Computer Engineer Entry Level Jobs in India - Computer Engineer Job vacancies in India
About Company :
IBM has been present in India since 1992 and has established itself as one of the leaders in the Indian Information Technology (IT) Industry. IBM India has seen double-digit growth over the last five years, spurred by the stabilization of the Indian economic environment and also by IBM’s own efforts to grow and transform its business in the country. IBM India has over 38,500 employees as of January 1, 2006 and is India’s largest MNC employer.
IBM Global Services India’s Global Service Delivery Center (GSDC) is a big leap forward in the execution of IBM’s stated strategy: to offer On-Demand Services competitively to our clients on a global basis. On-Demand Services require a strong understanding of the clients’ business priorities dynamically and hence, the need to provide IT Infrastructure Management Services which help the clients meet their business priorities.
Job Title : Technical Support Associate – ITD-GD
Experience : 0 – 3 Years
Education : B.Tech/B.E. – Computers
Location : Bengaluru/Bangalore, Hyderabad / Secunderabad
Job Description :
Providing Voice & E-Mail Technical Help Desk Services support to IBM Internal End Users and External Commercial Account End Users across North America, Cananda, EMEA & AP.
Awareness of basic networking concepts and technologies.
Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
Understanding of operating systems, Windows 2000/NT/XP ¿ configuration options and Troubleshooting
Browser Support – Internet Explorer
Ability to identify basic hardware parts and aware of basic hardware concepts
User level familiarity with at least one e-mail client – Outlook, Notes etc..
Skilled in commercially standard software applications and major desktop operating systems.
Has technical experience and skills in the areas of problem determination, creativity and analysis.
Receives incoming calls from customers and creates incident record or updates existing record.
Very strong computer skills required to be the initial call handling person who will perform problem cause analysis, resolve routine customer problems and/or more complex problems, and resolve routing and customer problems all within set criteria.
Ability to meet a set of defined account agent productivity measurements.
Be able to identify opportunity for, and implement process improvements.
Customer Service Skills
Communications ¿ verbal and written
Advanced soft skills and call control as appropriate for an internal corporate IT helpdesk.
Possesses strong customer service skills with ability to balance technical support, written / oral communication and customer satisfaction.
Questioning skills- probing skills, as relevant to the issue and level of the caller
Min 6 months of relevant experience in the mentioned skill areas
Bachelor’s Degree in Other