Convergys Gurgaon Recruiting Graduates For Customer Service AssociateJune 5th, 2012 Posted by VFreshers
Job Position : Associate/Senior Associate – Customer Service
Name of the Company : CONVERGYS India Services Pvt Ltd
Job Location : Gurgaon , Haryana
Experience: 0 to 2 yrs.
Salary: INR 1.5 Lakhs to 2.5 Lakhs
Job Duties :
- Voice based Inbound Customer Service Process
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
- Listen attentively to customer needs and concerns; demonstrate empathy.
- Clarify customer requirements; probe for and confirm understanding of requirements or problem.
- Meet customer requirements through first contact resolution.
- Confirm customer understanding of the solution and provide additional customer education as needed.
- Prepare complete and accurate work and update customer file.
- Maintain broad knowledge of products, pricing, promotions, procedures, and other important issues through management communications, meetings, client focus groups, and formal training.
Details of the Company :
Convergys Corporation (NYSE: CVG) is a global leader in relationship management, headquartered in Cincinnati, Ohio. We provide solutions that drive more value from the relationships our clients have with their customers. For more than 30 years, our unique combination of domain expertise, operational excellence, and innovative technologies has delivered process improvement and actionable business insight to marquee clients all over the world. We believe in providing our employees with everything they need in order to keep them happy and satisfied. Be it great careers, excellent growth opportunities, well-deserved remuneration packages or the most coveted work environment. o Serves 26 of Fortune’s “Top 50” companies globally o Has been awarded Fortune’s Most Admired Company for 9 consecutive years o Has 70,000+ employees across 69 offices across the world In India, Convergys has achieved 10 years of continuous growth & excellence. Convergys has over 10000 team members servicing marquee clients from North America, Australia & UK. It houses a team of “Rocking” talent who work out of 6 locations – 3 in Gurgaon, and in Pune, Mumbai & Bangalore.
DLF Atria, Jacaranda Marg DLF City Phase – II GURGAON,Haryana,India 122002
Apply : Email ur cv to Karuna.Yadav@convergys.com