Convergys Gurgaon Recruits Customer Care Officer- Freshers InvitedNovember 27th, 2012 Posted by Shane
Job Position: Sr Customer Care Officer
Name of the Company: CONVERGYS India Services Pvt Ltd
Job Location: Gurgaon
Experience: 0 to 5 yrs
Salary: INR 1,50,000 – 2,75,000 P.A
- Provide best-in-class customer service and resolution to customer queries
- Troubleshoot customer issues related to internet broadband, cable, DTH, modem, router, mobile handset etc.
- Clarify customer requirements; probe for and confirm understanding of requirements or problem.
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
- Listen attentively to customer needs and concerns; demonstrate empathy.
- Confirm customer understanding of the solution and provide additional customer education as needed.
- Prepare complete and accurate work and update customer file.
- Mentor other team members and provide coaching and training
- Should have excellent communication and English speaking skills
- Knowledge of basic computer operations.
- Ability to learn
- Courteous with strong customer service orientation.
- Dependable with proficient attention to detail.
- Good listening and responding skills.
- Should be willing to take up challenges and go extra mile to perform work responsibilities
- Should have great interpersonal skills and ability to perform under pressure
- Should be open to work in any shift timing night shifts or any other rotational work shifts (early morning/late
Details of the Company:
Convergys Corporation is a global leader in providing customer care, human resources, and billing services. Convergys combines specialized knowledge and expertise with solid execution to deliver outsourced solutions, consulting services, and software support. Clients in more than 70 countries speaking nearly 35 languages depend on Convergys to manage the increasing complexity and cost of caring for customers and employees. Convergys serves the world’s leading companies in many industries including communications, financial services, technology, and consumer products.
Contact Number: 9999016917 , 98993161125
Apply: Email your cv to firstname.lastname@example.org , email@example.com
Contact Person: Vasudha