Convergys Mumbai-BPO Freshers Recruitment 2010March 29th, 2010 Posted by VFreshers
Name of the Organization : Convergys
We believe in providing our employees with everything they need in order to keep them happy and satisfied. Be it great careers, excellent growth opportunities, well-deserved remuneration packages or the most coveted work environment. Convergys employees have it all. Our 77,000 employee base worldwide, enables organizations everywhere to enhance the value of their relationships with customers and employees. Which is the reason we are the global leader in Relationship Management.
•Headquartered in Cincinnati, Ohio
•Ranked amongst the Top Ten Global BPOs by International Association of outsourcing professionals
•Fortune’s Most Admired Company for 9 yearsAbout Company:
Experience : 0 – 2 years
Work place : Mumbai
Job Responsibilities :
Interface with customers via inbound or outbound calls or the Internet for the purpose of passively (i.e., order taking) or actively selling products and services.
Responsibilities include processing customer orders and sales providing and receiving various information up-selling client products plus handling miscellaneous customer service and general information calls via the phone or Internet.
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
Listen attentively to customer needs and concerns; demonstrate empathy.
Clarify customer requirements; probe for and confirm understanding of requirements or problem.
Meet customer requirements through first contact resolution.
Confirm customer understanding of the solution and provide additional customer education as needed.
Prepare complete and accurate work and update customer file.
Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests.
Effectively transfer misdirected customer requests to an appropriate party.
Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity.
Participate in activities designed to improve customer satisfaction and
Place and/or receive customer inquiries that may require deviation from a script or sales flow process.
Provide answers and/or advice to customers based on their particular
requirements and customer profile.
Update customer records.
Troubleshoot, research and analyze customer problems with installation, billing, service upgrades/downgrades and disconnects.
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