Convergys Walkin Interviews at Delhi GurgaonMarch 17th, 2015 Posted by VFreshers
Graduate Freshers Non Voice Process Customer Care Jobs at Convergys India – March 2015
Job Title : Customer Care Officer / Sr. Customer Care Officer – Non Voice
Name of Company : CONVERGYS India Services Pvt Ltd
Experience Required : 0 – 3 yrs
Location of Job : Gurgaon
Job Responsibilities :
- Chat & Email support
- Interface with customers via live chat or emails for the purpose of actively resolve customer problem or selling products and services.
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
- Clarify customer requirements; probe for and confirm understanding of requirements or problem.
- Support customers across Telecommunication, Financial Services & Healthcare vertical.
- Conduct needs-based selling by using non-scripted probing techniques to determine customer needs and to offer the most appropriate product or service to address their needs.
- Any Graduate fresher..no Undergraduates
- BE/BTech. Freshers& non graduates are not eligible.
- Excellent written communication skills.
- Keyboard skill for 30 wpm.
- Flexible with 24/7 Environment.
Salary up to 18K take home & attractive Incentives amount.
- Two way A/C cabs. (Convergys was awarded for best in industry transport service).
- Medical insurance worth 1 lakhs.
- Group Term Life Insurance / Group Personal accident Insurance worth 5 lakhs
- Education Assistance plan Annual entitlement of up to INR 24,000.
- Employee / corporate discounts at majority of retail chains / hospitals / laboratories.
For telephonic interview or to inquire about more job openings, please connect with Convergys Hiring Specialist OR Walk-In at below mentioned address nearest to you location:-
Walk in to Convergys Direct Hiring Center:
4B, 1st floor, Taimoor Nagar, New Friends Colony, Opp. to Taimoor Nagar Gurudwara. Contact Priyanka @ 8826295820 OR Swati @ 8826295814.
E2/10, 2nd floor, Malviya Nagar Main Market, Opp. Subway fast food shop. Contact Hitika @ 8527091720 OR Ruchi 8527091723.
C-3, J1/164, Rajouri Garden, Opp. metro pillar no 404, close by Rajouri Garden Metro Station. Contact Finix @8826198108 OR Priyanka @ 8826198103.
Unitech Cyber Park, Tower A, ground floor, sector 39, Gurgaon. Contact Darpan Kapoor @ 8860634823 OR Namita Singh @ 9654819042.
Bestech Business Park, Ground floor, Sector 48, Shona Road, Gurgaon.
Description of Company :
CONVERGYS India Services Pvt Ltd
Convergys is a global leader in customer management. Our talented and dedicated team serves leading household brands in industries such as communications, retail, healthcare,
technology, financial services, and government. Convergys is passionate about delivering world class customer service each and every day. We understand that our clients have individual business needs, and that customer service in an increasingly multi-channel environment can be complicated.
Our 30+ years of experience and unique mix of Agents, Analytics, and Technology allow us to expertly guide our clients as they balance their priorities to grow revenue, improve customer satisfaction, and reduce costs.
Address:Ground Floor, 4th, 5th & 6th FloorBestech Business TowerSohna Road, Sector – 48GURGAON,Haryana,India 122001