Customer Billing Process Job Opportunities Chennai-AccentureDecember 21st, 2010 Posted by VFreshers
Customer Billing / Receipt Processing Executive Job Opportunities India at Accenture Chennai
Job Position : O2C Customer billing Or invoicing Or receipt processing Or AR
Experience : 1 – 3 Years
Job Location : Chennai
Job Details :
Primarily responsible for Billing and cancellation of Time & Billing activities. Ensure that the necessary NCR guidelines are complied with and necessary documents are maintained as applicable for all day-to-day processes.
Job Responsibilities :
Receive manual/electronic [EMILI] billing request.
If received manually, capture billing information from manual billing request.
Check for site number and master number in EMILI request and Input billing information.
Review and decide whether billable or not.
If not billable, determine RBS [Regional Billing Specialist] and return billing request.
Complete quality assurance on billing field
Invoice/Recognise revenue from Time and Material.
Receive new request in SOM workflow tool by way of tracer in email.
Determine if the request is to rebill customer, if so make corrections in EMILI and process.
If the request is cancellation, download cancellation request tool excel spreadsheet.
Run work order detail and Invoice detail in EDW, saving results to hard drive, pull query results into cancellation tool excel workbook. Save excel workbook to server and send email for approval to respective OD.
If approval received [within 10 days], open cancellation request and populate response. Process Credit Memo for the respective work order in EMILI to cancel and close SOM tracer.
If approval denied, reject request to original requestor.
Invoice Preference/ Invoice Exceptions and Invoice Routing:
Based on customer specific request, generate invoice.
Based on request, make billing cycle suitable for the customer.
If requested specifically, the invoice may be sent to a different place than the site address.
Review the billing requests received manually and electronically.
Check whether all the relevant data fields are correct.
Decide on revenue recognition, i.e., whether the transaction is billable or not after going through the customer notes and contract.
Comply with TAT and Accuracy as per SLA / operations metrics
Ensure all the cancellations come through SOM WFT tracer.
Ensure SOM cancellations have approval by OD or above level.
Should be able to handle customer queries
Retain the mails and approvals by taking back up
Back up associate should be kept in loop for any major changes in accounts/policies
Should play supporting role during audits
Should have active participation in business and team meetings
Apply : Email ur cv to firstname.lastname@example.org
Email Subject : profile from vfreshers.com
About Company :
Accenture is a global management consulting, technology services and outsourcing company. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. With approximately 177,000 people serving clients in more than 120 countries, the company generated net revenues of US$21.58 billion for the fiscal year ended Aug. 31, 2009.
Website : http://www.accenture.com