VFRESHERS

Freshers Customer Care Associate Entry Level Jobs in India - Customer Care Associate Job vacancies in Mumbai

About Company :
NCR revolutionized business transactions bringing the Cash Register to international prominence and opening one of the world?s first sales schools. Today, NCR celebrates more than 125 years of business and continues to be the face of innovation, bringing to market state-of-the-art solutions that make headlines and constantly push the boundaries of technology.

Job Title : Customer Care Associate
 
Experience : 0 – 2 Years 
 
Job Location : Mumbai 

Job Description :
The Customer Care Agent (CCA) works in a high volume, short duration Customer Care environment serving as the primary interface to internal and external customers and/or their agents. Engage with Call Management team for customer’s inquiries or request for escalation

Work directly with customers in local language, answering calls, determining customer entitlement, and documenting requests for service :
receive and document service request and customer information
ensure customer entitlement
gather problem information and determine criticality
follow Global Call Taking tools, process and procedures as documented and posted in GP&S
initiate dispatch request
Capture information and record data in desktop tools
document, verify, and make appropriate corrections to the service request and customer profile (in Service Delivery D1 box)
Communicate with the Customer Advocates for permanent change to the customer profile (in A&B D1 Box)
Contribute as a team member
participate in team meetings and activities
participate in objective setting, performance management, reward and recognition programs
participate in special projects to continuously improve processes, tools, systems and organization
be aware of Corporate Equal Opportunity/Affirmative Action programs and guidelines and is responsible for providing equal opportunity to all associates in all phases of the business

Actively develop job-related skills:
actively develop job related skills
participate in planning and implementing personal and career development activities
Deliver customer service following NCR Shared Values

Desired :
PC literacy
Keyboard proficiency
Understanding of Windows-based applications/tools
Excellent language/communication skills, verbal as well as listening skills
Understanding of basic customer location/geography area knowledge 

Apply :  If you have registered your cv with Naukri.com CLICK HERE to apply

OR
CLICK HERE TO POST YOUR CV AT NAUKRI.COM and then apply above