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Customer Care Jobs in India - Customer Care Job Vacancies in Satyam BPO Hyderabad

About Company :
Leveraging the Satyam heritage of technology and consulting excellence, Satyam BPO has developed one of the widest suites of BPO service offerings. We offer the complete spectrum of Outsourcing consulting, solutions and services to multiple industry verticals.

Our value-enhancing solutions and services are designed to not just cut costs, but drive measurable business value into the enterprise. We have the capability to sit across the table with our clients and define the Outsourcing strategy for them: Which operational services to Outsource; which to retain, competencies to secure, so on and so forth.

Satyam BPO has proven full-service expertise for multiple industries including Insurance & Healthcare, Pharma, Banking & Finance, Manufacturing & Automobile, Media & Telecom, Animation and Energy & Power. Among the services we offer are ? Claims Processing, Policy Issuance and Premium Accounting. We also offer front office services like Contact Centers for Customer Service, Product Support and Helpdesk services. Additionally, we offer back office processes in the areas of Accounting, HR and other transaction-intensive activities.

Experience:0 – 3 Years

Job Location:Hyderabad / Secunderabad

Job Description :
1 Make or answer calls and Log issues
2 Provide support by troubleshooting at Level 1 wherever applicable
3 Needs to ask questions and accurately capture information
4 Document the call and dispatch to right people.
5 Collect feedback and status on issue closure and communicate to originator of query/issue
6 Log issues and all customers contacts into the customer data-base, translate end-user business needs into working solutions and provide information or resolutions support for the issues that have been identified
7 Familiarize with process and related knowledge base
 
Desired :
1 0-3 Years of Experience
2 Good communication skills
3 Good keyboard skills
4 Science related background ( added advantage)
5 Good academic background
6 Open to learning

Company Name:Satyam BPO Ltd.

Website: http://www.satyambpo.com

Address:Satyam BPO Ltd
Level 4 & 5, Maximus Towers
Mindspace, Hitec City
Hyderabad,AP,INDIA 500081

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