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Freshers Customer Relation Executive Entry Level Jobs in India -  Customer Relation Executive Job vacancies in Mumbai

About Company :
Spread across 7 lakh square feet, the Oberoi Mall is a unique one- stop destination for shopping, dining and entertainment. It offers the upmarket shopper over 500 exclusive brands under one roof, easily making it the destination of choice for stylish consumers. Its anchor tenants include Central – with their first store in Mumbai, Lifestyle with the largest Home Centre outlet and the PVR Cinemas.
With its swanky interiors and state-of-the-art sound & projection system, the six-screen 1,800-seat capacity PVR multiplex delivers the finest cinema experience.
Housed in an attractive full glass façade, the Oberoi Mall is meticulously planned with excellent design aesthetics to create an elegant and luxurious environment for a high quality shopping experience. Its 100-meter long atrium allows for uninterrupted view of every store in the mall and serves as a venue for large events, promotions, live shows and other activities.

The mall also boasts of an expansive double-basement 1000-car capacity Car Park with advanced mechanized security- one of the largest parking lots in Mumbai.

Experience:0 – 2 Years

Job Location:Mumbai

Job Description :
Manage information desk operations
Ensure proper floor management
Oversee agencies activities e.g cleaning, etc
Ensure timely MIS and reporting
Prepare Daily Manager on duty reports
Maintain complaints and queries register
Prepare up to date footfall records, parking records, etc
Ensure appropriate vendor management
Monitor day to day tasks performed by agencies
Resolve issues raised by agencies on a day to day basis
Manage the inventory of consumables
Conduct stock taking of consumables
Flag off consumables requirement as per minimum required levels
Track issue of consumables
Train & brief outsourced agencies & staff
Ensure delightful customer interaction at all touch points
Monitor customer interaction by staff at all touch points
Ensure upkeep of all facilities
Ensure compliance with starting time, etc.
Ensure grooming standards are met by the mall staff and promoters
Ensure Safety compliance on each floor

Secondary:

Ensure fixed asset maintenance
Periodically check fixed assets and report any damages, etc

Desired :
Excellent communication skills, pleasing personality, experience of handling customers
3 yrs diploma in hotel management or equivalent

Company Name:Oberoi Mall

Website: http://www.oberoiconstructions.com
 

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