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Customer Service Executive – French Operations Entry Level Jobs in India -  Customer Service Executive – French Operations Job vacancies in Hyderabad

About Company :
HSBC is one of the world’s largest banking and financial services organization with an international network of about 9,500 offices located in 85 countries and territories. It provides banking and financial services to over 100 million customers through 335,000 employees. As of December 2007, HSBC had a Total Assets of USD 2354 billion and its 2008 H1 profits were at USD 10.2 billion. HSBC has been ranked as the World’s Most Valuable Banking Brand with a brand value of USD 35.4 billion. It has also recently been ranked as the World’s Top Bank by The Banker magazine. HSBC Global Resourcing HSBC Global Resourcing, the largest, captive banking and financial services off-shoring organization in the world, is an important component of HSBC’s business strategy. It plays a key role in delivering shareholder value and helps HSBC remain competitive in the global financial services market. It operates out of 15 Group Service Centres across 5 countries in Asia, which include India, China, Malaysia, Philippines and Sri Lanka, and has more than 32,000 dedicated professionals.

Job Title : Customer Service Executive – French Operations

Experience : 0 – 5 Years

Job Location : Hyderabad / Secunderabad

Job Description :
Provide information to customers.
Process payments as per customers’ instructions.
Process account opening for customers.
Ensure that each call / work is completed in accordance with established procedures and standards.
Produce MI as required.
Identify and escalate potential showstoppers.
Support achievement of team objectives.
Foster development of co-workers.
Contribute to the creation of a supportive work environment driven by people centric values.
Satisfy internal and external customers.
To maintain HSBC’s internal control standards.
To implement the Group Compliance Policy as applicable to your role in conjunction with the relevant Compliance Department.
To continually re-assess the operational risks inherent in the business, taking account of changing environmental conditions.

Desired :
Ability to read & write in French.
Ability to speak and understand English fluently.
Ability to write business letters and reports.
Good listening skills.
Ability to learn quickly, retain and transfer knowledge appropriately.
Ability to understand and interpret numeric data.
Ability to type quickly and accurately and process data using a computer, keyboard and mouse.
Flexibility to work in shifts.
Ability to build rapport with and relate to a wider range of people
Ability to maintain focus while working with voluminous data
Ability to multi-task
Capability to work under stress
10+2 / Graduate in any discipline
Higher qualification not a bar provided aspirations are commensurate with the position

Work experience not essential.
Experience not a bar provided aspirations are commensurate with the position

Website : http://www.hsbcglobalresourcing.com
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