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Customer Service Entry Level Jobs in India - Customer Service Job vacancies in India

About Company :
Infiniti Retail, a 100-per cent subsidiary of Tata Sons, owns and runs Croma — an upcoming, countrywide chain of multi-brand consumer electronics and durables, in technical and sourcing collaboration with Australian retail major Woolworths.

Infiniti operates in the evolving consumer electronics retail market in India. Its electronics mega store Croma offers the country’s widest range of products across multiple categories and brands. Offering consumers choices in home entertainment, small appliances, white goods, computers, communication, music, imaging and gaming software, Croma is set to expand all over the country with at least 100 stores by 2011.

Job Title : Customer Service Assosiate-Hyderabad 

Experience : 0 – 2 Years 

Location : Hyderabad / Secunderabad 

Job Description :
Operate a computerized point of sale cash register and inventory management system: including the accurate entering of sales information: receiving payment for products: processing credit card transactions; making correct change; processing refunds, exchanges and voids; and issuing gift certificates and credit slips. Reconcile daily sales and prepare deposits and end of day reports for management.
Actively engage customers in conversation and actively assist in the understanding, demonstration, description and selection of merchandise.
Utilize a working knowledge of all retail merchandise including price, any special product considerations, stock location in store and in the back stockroom.
Accurately perform all merchandise receipt processing, including processing in the POS system; merchandise inspection, tagging, stocking and display. Communicate all damages and wrong shipments to store management. Return or apply for credit as indicated by Lead Sales Associate or Retail Director.
Complete a daily restocking form, pull merchandise from stockroom, and stock and display in store per merchandising instructions.
Actively maintain the store appearance including keeping merchandise neatly organized and attractively displayed, dust and clean shelves regularly, fold t-shirts and arrange merchandise to maintain the highest level of visual presentation.
Answer all incoming calls with a professional greeting and transfer calls to the proper museum department.
Accurately execute any merchandise returns directed by Lead Sales Associate/Retail Director. Pull stock, pack and ship for returns.
Accurately maintain weekly/monthly interdepartmental merchandise transfers and charges log.
Actively execute the daily operational and day to day goals and priorities assigned by lead Sales Associate and Retail Director.
Accurately execute retail special orders (in house, phone and web) including accurate sales information to customer (cost, tax, shipping fees), order fulfillment, payment and shipping
Maintain stockroom merchandise organization and cleanliness.• Assist with annual physical inventory.
Assist with special projects as needed. Provide other departmental assistance as needed. Attend occasional departmental meetings after-hours and participate in training opportunities. 

Desired :
Minimum six months experience in a retail and/or customer service environment with a working knowledge of cashiering and receipt processing.
 
Contact Deepthi Unnikrishnan
Infiniti Retail Ltd
 
Website : http://www.cromaretail.com

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