VFRESHERS

About Company :
Eaton Corporation is a diversified power management company with 2007 sales of $13 billion. Eaton is a global technology leader in electrical systems for power quality, distribution and control; hydraulics components, systems and services for industrial and mobile equipment; aerospace fuel, hydraulics and pneumatic systems for commercial and military use; and truck and automotive drivetrain and powertrain systems for performance, fuel economy and safety. Eaton has 82,000 employees and sells products to customers in more than 150 countries.

Job title : Customer Support Representative-Aerospace division

Experience:0 – 3 Years

Location:Pune

Job Description:
Receives reviews and completes Customer Repair quotes on behalf of Eaton sites by utilizing standard templates, processes and pricing tools.
Receives reviews, completes and faxes Customer Spare request for quotes (RFQ) by following the processes defined and pricing tools provided.
Provide Customer Order Status to Customers defined by the Sites at the timeframe required by the Sites and / or Customer.
Validates purchase orders by following established business rules.
Enters new orders from customers through multiple order entry systems, with emphasis on error-free order management and same-day order entry through multiple order entry systems, using established business rules.
Maintains accurate and organized quoting, order and order acknowledgments files.
Provides Customers and / or Distributors with product information or leverages internal resources to fulfill requests (CCP access).
Extraction of Customer issues from the Customer Management Process (CMP) tool.
Possesses the ability to navigate thru the Siebel Pricing & Quoting Module (PQM) to provide quotes to Customers and maintain accurate Customer records.
Proves to be highly accurate, reliable and timely on activities delegated by the Sites to the Pune team

Desired :
Graduates in any discipline with 0 to 3 years of experience, with good communication and willing to work on a back office process.
Knowledge of Siebel CRM / PQM modules will be a definite plus.

Company Name:Eaton Industries Pvt. Ltd

Executive Name:Ms Mitul Fadnavis

Address:Eaton Industries Pvt Ltd
Eaton Technologies Pvt Ltd
Pune,maharashtra,INDIA 4110018

Website: http://www.eaton.com     

Apply: If you have registered your CV with Naukri.com CLICK HERE to apply
OR
CLICK HERE TO POST YOUR CV AT NAUKRI.COM and then apply above