VFRESHERS

Freshers Customer Support Associate Entry Level Jobs in India - Customer Support vacancies in Delhi

About Company :
Wipro is an integrated corporation that offers a diverse range of products, solutions and services in systems, software, consumer care, healthcare, lighting and infrastructure technology. We are driven by our passion for quality and our commitment to Customers. This drive has catapulted us among the 10 most admired companies in India. Through constant innovation and a people-first attitude, we strive to assume leadership positions in all our businesses in the new millennium.

Wipro is the first PCMM Level 5 and SEI CMM Level 5 certified IT Services Company globally. Wipro?s position of leadership in the IT business is built on a strong foundation of quality processes (Six Sigma and ISO 9000), Knowledge Management, Innovation & People processes (P-CMM: People Capability Maturity Model).
Wipro BPO Solutions Ltd. is India?s leading third party offshore BPO (Business Process Outsourcing) provider with a full spectrum of BPO services. The Company Headquarters are located in New Delhi, with six state-of-the-art facilities in Mumbai, Pune, Chennai & Kolkata and global offices in US, UK and Canada. Wipro BPO provides a broad range of services from customer relationship management, back office transaction processing to industry specific solutions.

Experience:0 – 1 Years

Location:Delhi

Education: MCA

Job Description :
Minimize customer dissonance, optimize charge out and cost per transaction
Monitor customer satisfaction levels and participate in developing improvement plans
Maintain customer and vendor databases
Implementation of new negotiated facilities services and programmes
Ensure accurate documentation of customer profiles
Handle written customer correspondence on behalf of operations
Communicate with operations staff on client issues, policy change etc.

Desired :
Excellent Communication skills
basic knowledge of computers
Under Grad / Graduate or equivalent, Diploma in Software / Hardware, Engineers, etc.
Age between 18 yrs – 35 yrs.
Understanding of job profile applied for
Excellent listening skills.
Ability to use the phone system
Customer Service Skills
Knowledge of Products and Processes
Problem Soving and Anlytical Skill.
Excellent spoken and written communication skills
Reasonably good Key boarding Skills

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