VFRESHERS

Company Profile : Wipro BPO has been a critical partner to all its customers in achieving their business goals. Wipro BPO services customers in various industries including Banking & Capital Markets, Insurance, Travel & Hospitality, Hi-Tech Manufacturing, Telecom & Healthcare sectors. With over 19,000 people, operating out of 9 different locations (India and Eastern Europe). Wipro BPO also has deep expertise in delivering process specific solutions in areas like Finance & Accounting, Procurement, HR Services, Loyalty Services and Knowledge Services.

Experience:0 – 5 Years

Location:Pune

Job Description : Provide prompt and quick resolutions to customer quires.
Responsible for customer service
turnaround within set time frames
Minimize customer dissonance
Optimize charge out and cost per transaction.
Monitor customer satisfaction levels and participate in developing improvement plans.
Implementation of new negotiated facilities services and programmes.
Ensure accurate documentation of customer profiles.
Handle written customer correspondence on behalf of operations.
Communicate with operations staff on client issues, policy change etc.
Maintain customer and vendor databases.

Desired : Working knowledge of PCs e.g. MS Office with reasonable keyboard skills Knowledge of Desktops, Generic understanding of customer service Excellent spoken English and reasonably good written communication skills Excellent listening skills Team player Reasonable analytical skills

Executive Name:Vaibhav Arora

Address:Wipro BPO Solutions Ltd
FC ANNEX, 1215, Shivaji Nagar
Fergusson College road
Lane opp FC College, Next to Tata Motors Finance
Pune – Maharashtra ,INDIA 01

Email Address:tanaya.wipro(at)gmail.com

Website: http://careers.wipro.com/bpo_

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