VFRESHERS

Customer Support Officer Vacancy in Convergys Bangalore

Job Title : Customer Support Officer

About Company :
Convergys Corporation is a global leader in providing customer care, human resources, and billing services. Convergys combines specialized knowledge and expertise with solid execution to deliver outsourced solutions, consulting services, and software support. Clients in more than 70 countries speaking nearly 35 languages depend on Convergys to manage the increasing complexity and cost of caring for customers and employees. Convergys serves the world’s leading companies in many industries including communications, financial services, technology, and consumer products.

Experience:0 – 4 Years

Job Location:Bengaluru/Bangalore

Job Description :

• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
  Listen attentively to customer needs and concerns; demonstrate empathy.
• Clarify customer requirements; probe for and confirm understanding of requirements or problem.
• Meet customer requirements through first contact resolution. Confirm customer understanding of the solution and provide additional customer education as needed.
• Prepare complete and accurate work and update customer file.
• Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests.
• Effectively transfer misdirected customer requests to an appropriate party.
• Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity.
• Participate in activities designed to improve customer satisfaction and business performance. Occasionally use decision-support tools to answer questions.
• Note : Undergraduates with less than 6 months of work experince are not eligible

Desired :

• Knowledge of basic computer operations.
• Willingness to rotate shifts, as needed.
• Ability to learn. Courteous with strong customer service orientation. Dependable with proficient attention to detail.
• Good listening and responding skills. Must be flexible with the ability to adapt to changes quickly and think conceptually.
• Possess insight into self and others.
• Solid problem solving skills. Some technical knowledge

Company Name:CONVERGYS India Services Pvt Ltd

Website:http://www.convergys.com

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