VFRESHERS

About Company : WNS Global Services manages and operates critical business processes for leading global companies. We have a proven track record of creating value for our clients and using our domain expertise in industries such as travel, insurance, financial services, healthcare services, professional services, retail/manufacturing and logistics.

India’s first NYSE listed BPO company.
Ranked no. 3 in the Black Book of Outsourcing for the year 2007.
Ranked one of the two best BPO firm by NASSCOM; One of the Top 20 emerging companies in India by Business Today magazine (Nov,’05); Named ‘Best Performing BPO Provider’ by global newsletter Managing Offshore;
Over 815,000 sq. ft. facility at 10 centres in Mumbai, Gurgaon, Pune, Nashik, Colombo (Sri Lanka), Ipswich (UK).
Client service and transition locations in US and UK.
8,850 seats capable of supporting 17,000+ associates in multiple shifts.

Job Title : Sr. Customer Support Executive, Customer Support Executive 

Experience : 0 – 3 Years 

Job Description : Answer inbound calls
Document the calls to ensure all information is captured
Ensure one time call resolution
Maintain accuracy of information given and documented
Adhere to standard operating procedures required by the process
Attend briefings, trainings/refresher sessions and meetings as required
Should be able to work in roational night shifts 

Desired : Excellent Communication skills
Logical reasoning and analytical skills
Ability to work with speed and accuracy
Prioritizing and organizaing skills
Team working

Location : Delhi, Delhi/NCR 

Contact Manali Bhatnagar
WNS
 
Website : www.wns.com

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